SERVICES OFFERED BY

      AUTHORISED SERVICE PROVIDER

 
RECOMMENDED NORMS FOR SERVICE BY ASPS TO CUSTOMERS
 
 

SERVICE TYPES

RT

TAT(*)

 
 

Carry In

NA

8 Working hours

 
 

On-Site<=30 Kms

4 Working hrs

8 Working hours

 
 

On-Site>=30 Kms, <=75 Kms

Next Working day

2 Working Days

 
 

On Site>=75 Kms uptp 250 Kms

Next Working day

3 Working Days

 
 
SERVICE CHARGES FOR WeP PRODUCTS (**)

PRODUCT

Carry-in

<-30KM

31-75 KM

76-150 KM

151-250 KM

251 KM&->

WeP DMPs- Low End (upto 500Cps)

300

400

425

525

600

800

WeP Lasers Mono (upto 16 PPM)

500

600

625

725

800

1000

WeP DMPs – High End (>500 CPS)/ Pass Book

750

850

875

975

1050

1250

WeP LMPs

1500

1600

1625

1725

1800

2000

UPS/Pen Drive/M Store

300

400

425

525

600

800

** These are charges applicable for servicing post warranty. Parts will be as per price list applicable at the time servicing
     
    LEGEND
     
       Suffix”*” :

Subject to availability of Parts/Applicable where Wep has Warranty Stockist/Web peace of Mind Centre In other location this will take one more day

       
      Suffix “#” :

No Service Charge for Warranty parts

       
                TAT :

Turn-Around-Time – Time lag between call logging to call closure.

       
                  RT : Response Time- Time lag between Call logging time to Engineer arrival at customer site
       
         Carry-in :

printers/Defective parts are carried in to ASP by the customer for repair and return

       
        On- site :

service provided at installation site upon customer requirement and agreement on setvice charge.

       
              Swap :

Defective parts exchanged with good ones

       
       
   

           NOTES

       
     

3 months warranty offered on all repairs done on post warranty units/modules for the same defects for which they were repaired.

       
     

No warranty for the spares and consumables billed.

       
     

Parts/Swaps will be charged extra for all post warranty repairs done in addition to the service charges mentioned above.

       
     

All taxes and levies will be charged extra as applicable.

       
      Only DD/Cash/Credit card is accepted for all transactions. Minimum bill amount for accepting payment through credit card is Rs 300.
       
     

All norms mentioned refer to working hours or working days only.

       
     

Working hrs:9.00 AM to 6.00 PM. Lunch Break 1.00 PM to 2.00 PM

       
      6 Working Days per week. Sunday is Holiday
       
     

Incase if estimate is not approved by the customer within 7 days, item will be sent back to customer without doing repair. In such cases Rs. 200/- will be charged as diagnosis charges.

       
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